Jul 27

Twitter clientsEver since Twitter took over the 140 character world of microblogging, there have been hordes of clients and apps popping up, trying to make our tweeting experience better, richer, easier. Everything is covered, from multiple accounts, to Twitter team management and tweet analytics. But before getting into analyzing features and options in order to choose your preferred client, there is one first decision to be made: which type of application will you choose, a desktop one or its web-based version?

The main benefit of web-based clients is obvious – they are location independent. Wherever you find a computer, laptop, smart phone or notebook with an Internet connection, you can log in and start tweeting. If you’re thinking mobility and lack of restriction only, they easily win, and desktop clients can be altogether dropped. But their biggest plus is their biggest con as well.

The anytime-anywhere feature makes one want to just log in and do their tweeting from wherever. Some of the devices you might be tempted to use might steal your password and you’ll have hackers or other ill-willed people accessing your Twitter account or accounts, and make a royal mess out of them. If you’re traveling, it’s even worse! It will take a while until you realize you’re account has been compromised.

Even if the computer or device in question is not in any way dangerous, it’s easier to get a browser-based malware infection than have your installed software under attack. One cause is the lack of proper protection – most free or cheaper Antivirus applications don’t really offer extensive Internet security options.

My advice is to stick with desktop based clients if you’re not tweeting a lot and usually from the same few computers. If however you need to go for the browser client, pay extra attention to where and how you log in and do your tweeting.

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Jul 07

Chatterscope screenshotAny online entrepreneur knows how important reputation monitoring is for business. But real-time streaming made it impossible for many companies to monitor and respond effectively to brand mentions. Small businesses hire Twitter account managers, who watch the trends, and attempt to “catch” every brand mention. Sometimes they succeed, sometimes they don’t.

Now Chatterscope, a tool developed by Lewis PR, solves the brand monitoring problem on Twitter. The service not only tracks brand mentions, but it also sends alerts, analyzes positive and negative sentiment mentions, and then provides historic trend analysis of those mentions.

With Chatterscope you track brand performance over time, and you can also benchmark these trends against competitors, industry peers, organizations of a similar size, ownership status and by country. The sentiment analysis is based on Chatterscope’s own algorithms, a technology based on keyword proximity, and not on semantic analysis. Chatterscope works by searching for mentions of your Brand against our its of words which indicate Sentiment. The database is split into four broad categories – Supergood (for extremely positive sentiment), Positive, Negative and Superbad (for extremely negative sentiment).

Google Twiiter sentiment analysis by Chatterscope

You will notice that there are some limitations to the technology (Chatterscope can’t search for words it’s never heard before, nor understand unusual phrasing), but overall, the results are rather accurate. Note that Chatterscope is not measuring the influence of each Tweet, which will obviously vary depending on the number of followers, topic, engagement level etc.

Can you think of any other Twitter reputation monitoring tools? And what do you use to track tweets mentioning your brand?

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Jun 01

BP cares satirical t-shirt.The recent BP oil spill disaster generated a lot of media flack against the company. There’s so much going on, that starting a discussion about this here would be just a drop in the ocean. But we can take a look at a Twitter account that makes waves: @BPGlobalPR

Whoever is behind the account is witty, smart and funny. They know PR; they are monitoring the media like hawks, and they keep within the limits of decency. Although the identity of the person/s was not revealed, a link from @BPGlobalPR’s account goes to a site belonging to Indielabs, a company from Salt Lake City, Utah – namely streetgiant.

The about page states that streetgiant was founded in May of 2009 as a one-stop news hub for fashion, music, art, & party enthusiasts. However, currently the site displays only BR cares t-shirts, that sell for $25 (additional fees apply for international shipping) each.

The site also states that all proceeds from these satirical shirts will be given to www.healthygulf.org

Whether this is true or not, remains to be seen. It is hard to believe noble intentions when the benefactors are hiding behind curtains. But one thing is certain: @BPGlobalPR managed to trigger enough controversy and in the end, when the identity of the account owner is revealed, we will have another “social media guru” to revere.

@BPGlobalPR is one example of how Twitter can be used. The account was obviously created to poke fun at BP and also to generate revenue for a purpose from t-shirt sales. The satire is cutting, without being rude. BP is aware of the account, but has done nothing to close it down, although Twitter’s trademark policies are pretty clear in this regard:

Using a company or business name, logo, or other trademark-protected materials in a manner that may mislead or confuse others or be used for financial gain may be considered a trademark policy violation. Accounts with clear intent to mislead others will be suspended; even if there is not an explicit trademark policy violation, attempts to mislead others may result in suspension.

Many users did believe at the beginning that @BPGlobalPR was indeed BP’s global PR account, at least till the satire kicked in and the intent became more obvious. But you see, everything about this account violates Twitter’s trademark policies:

BPglobalPR on Twitter - screenshot

  • the account uses BP’s business name and logo
  • the account was created for financial gain (despite the fact that earnings go to healthygulf.org)
  • the account’s bio statement is not satirical, and it could easily generate confusion: “This page exists to get BP’s message and mission statement out into the twitterverse!”

What do you think: should Twitter suspend this account or change its trademark policies? Will this create a precedent that could hurt other brands in the future?

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May 27

twitter backgroundsA good background is vital for a business account. If you are a freelance writer hoping to attract customers with Twitter, your background should reflect your profession. If you are a designer, the background should awe your visitors, and stand out through creativity and skill. It’s not enough to throw together a few stock images and icons, you’ll have to do better – think outside the box. For larger brands, it is important that your Twitter background is consistent with the corporate identity philosophy, and the list could go on.

Here are fifteen sites that make an excellent starting point for developing a professional Twitter background. Use them as inspiration, try to get the best elements, rather than just copying their styles. Many of them offer free downloadable Twitter backgrounds, but if you go for such a solution, chances are that many other Twitter users have a background like yours.

  1. TwitrBackgrounds.com – they have a large library of original backgrounds, designed by their own team. If you like fluff, this site has a lot of it.
  2. Olivemanna.com – plays things safe. Here you’ll find some gorgeous Twitter patterns that will make your background look like grandma’s wallpaper.
  3. Noupe – more wallpaper, table-cloth type of patterns.
  4. Twitpaper.com – most of these are boring, but they are free, and if you have time to search, you will find a few interesting designs.
  5. 35 best twitter backgrounds – a gorgeous selection by Web and Designers – use them just as inspiration, they are copyrighted by their current users.
  6. Colourlovers.com – again patterns, but the colors are stunning. The good news is that the site features nearly a million patterns so chances are that you will find something unique that fits your personality/ business, etc.
  7. Tartanmaker.com – lets you create your own pattern, which will look like, you guessed it, a tartan. Choose colors, sizes, etc.
  8. Mytweetspace.com – the interesting aspect here is the badge.
  9. Tweetstyle.com – these guys design backgrounds, but they also have a library of free stuff. Their designs are a bit old-style, but great as a source of inspiration. As expected, custom designs are better than the free stuff.
  10. Socialidentities – they know their stuff. These are the people who made the backgrounds for Problogger, TheGreenPM, KodeSecret, Localeze, ChrisBrogan and many others.
  11. Twitbacks.com – lets you create online an almost professional background, branded and social media optimized. The perfect choice for small biz and freelancers.
  12. Twitrounds.com – new free background daily.
  13. Tweetygotback.com – flawless: creative, professional, featuring new designers every week.
  14. Sweettweet.net – A “pretty in pink” approach. Interesting if you like bling.
  15. Twitterbackgroundsbase.com – for beautiful imagery, but that’s about all you’ll get. If you want your Twitter background to be a picture, this is a great resource.

What strategy did you use to create your Twitter background? Are there other such sites you would recommend?

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May 24

Sometimes the most popular trends discussed on Twitter make no sense, especially if you don’t put your thinking cap on, to understand them from a marketing perspective. Could a trending topic like #whatnottosayaftersex be useful for marketers and PR? The answer is yes, and here is why:

  • it is indicative of community interests
  • it presents a powerful selling proposition (sex always sells)
  • it presents a marketing opportunity in the niche
  • it presents a PR opportunity even for entities outside the niche
  • it gives an idea what topics could become trendy on Twitter, and how
  • it gives easy access to a discussion followed by thousands of Twitter users
  • it could bring a great number of followers – a witty response to #whatnottosayaftersex could go viral, and gain an immediate number of followers for the user who tweeted it
  • it provides valuable intel on how to write to appeal to a rather picky community, and so on.

Although trends like #whatnottosayaftersex are in fact a way Twitter users are having fun, they represent the interests of the most active community. These are the people who are most likely to engage in active conversations. If you manage to win their trust, they can become genuine brand emissaries.

Make no mistake, despite the nature of the #whatnottosayaftersex trend, you will be dealing with a tough crowd. The same people talk about #ilovelifebecause, #firstdatethoughts, and #nowplaying, but they also get involved in more serious conversations about entertainment, sports, politics and religion.

Trending topics are more than an opportunity to promote related news, products and services. A website like What the Trend for example is a gold mine for community profiling. What the Trend offers a free statistic called “week in review” that shows you the most popular trending topics in a given week. A pro account gives you access to in-depth profiling based on these trends, but a skilled marketer doesn’t really need such a report.

Monitoring the data weekly, helps marketers put together statistics and strategies that go beyond profiling. I will discuss these in a future entry. In the meanwhile, can you think of any business that could benefit from a trend like #whatnottosayaftersex, other than the obvious?

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May 10

image credit to Vocabvideos

There are a lot of things you can do to boost your followers on sites like Twitter and usually I’ve compiled lists and lists about this. Today, however, we are going to go a little further into the how of gaining followers by offering freebies.

People love free stuff. Giving something away has been a method of getting people to subscribe to your mailing list since before email was big, but it’s been a bit slow to catch on in the world of social media. If you want to get people signing up for your updates, then there’s really nothing better than giving them something for doing it.

Not sure where to start? Here are a few ideas.

1. Free reports. It’s pretty easy to whip up a free report on a topic in your niche. If you don’t have the time or ability to do it yourself, a short, 10-15 page report shouldn’t cost more than $50 . . . considerably less if you don’t mind editing out grammatical errors yourself. Choose a topic that will entice people to sign up and let them know on your blog or elsewhere that they can get a free report by following you on Twitter and leaving a comment that they’ve done so.

2. Audio recordings. There’s nothing saying you have to give only written material away and audio recordings are an excellent method of giving value to your potential clients. Do a brief recording (no more than 15 min.) offering a solution or information that is valuable to those in your target niche.

3. Videos. Video is huge these days and it can be quite viral. Even if you aren’t yet on YouTube, you can offer a free video or video series. Let people know that your followers will be the first to receive tweets on the links to your videos to encourage them to sign up. Then start producing short, informative videos that you can upload to YouTube or a similar site and tweet the links, reminding everyone to share the links with their friends. If you’ve done a good job and offered info they can use, chances are high that your videos will go viral and you’ll boost your number of followers.

While not technically a free product, you can also regularly hold contests on your Twitter account. Let people know that if they want to be informed of upcoming contests, they need to subscribe to your feed. Then either give away your products or services, or contact companies which might be interested in providing the occasional item for a giveaway.

Freebies are an excellent method of boosting your followers. People not only gravitate toward free things, they also share with others, so if you’ve got something worthwhile to give away, you can bet everyone will soon know.

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Apr 28

Yesterday I wrote about Twitter and the best guides out there.  While Twitter is most certainly the biggest microblogging system out there, you’ll find that a lot of people are predicting its imminent downfall. There are a number of people who detest the platform and want to see it fall. Will it? Only time will tell.

In the meantime, however, you might want to check out these alternatives to Twitter. All designed to offer fast communication, these sites allow you to get your point across and network with other business owners in short snippets, just like Twitter.

Seesmic: This site lets you organize your online networking by integrating Twitter and Facebook right into the new format. You can add multiple Twitter accounts and keep track of everything through Seesmic’s interface. Create groups and searches that will organize it all for you.

Flokio: With Flokio, you set up your very own social media network. It has some interesting possibilities. Create your own microblogging setup and invite people to join. This could be ideal for specific niches like bloggers, IM experts, etc. but can also be used to create a network for smaller groups such as your church or workforce.

FriendFeed: Another compilation site that allows you to integrate a number of social networks, FriendFeed also lets you post your own updates and links when you want to. You can network with others on FriendFeed and see all of their social media postings at once, as well.

12seconds: This interesting site offers the same concept as Twitter, but in video. With 12 seconds of video, you can update friends, family and other networking partners on anything . . . anything, that is, which will fit in 12 seconds of video. The site lets you record video from your mobile phone and email it to post.

Plurk: One of the longer standing Twitter competition sites, Plurk lets you do microblogging in a very similar way to the micro-giant. In fact, many people prefer Plurk for its community of business networkers. It’s certainly worth a try and probably the closest thing to Twitter you’ll find on the internet.

identi.ca: This site allows you to send out small status updates to your followers. It is very similar to Plurk and Twitter, but with a smaller number of users. It’s also international, so there are multiple languages being used on the site.

Whether you dislike Twitter, want an alternative or just need more social networks to keep you busy, these six alternatives should do the trick. While only two are pretty much identical to the microblogging site, you may find the others very useful in your pursuit of network contacts.

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Mar 09

Picture credit to 4.bp.blogspot

“Just changed the most nuclear diaper this year!”

“My ex is the worst pig on the planet and here’s a photo as proof.”

Don’t deny it, you’ve seen tweets just like this before. You may have even tweeted something similar yourself! These types of tweets tend to stem from Twitter TMI Syndrome, a self-destructive spiral that is very easy to fall into.

There’s a fine line between personal sharing and networking on Twitter. You can’t expect to talk about business 24/7 and never discuss anything else. It makes you seem like a robot. So most people encourage realism in tweeting and sharing a little personal information. It makes you seem real and encourages people to connect with you.

That being said, there is a line that is being crossed by even some important internet marketers who have fallen prey to the TMI Syndrome. TMI, or “too much information”, is something that happens on a regular basis and it’s not just bored housewives or adventurous college kids posting this stuff.

What exactly constitutes TMI? It can be hard to tell sometimes, but basically, if you are tweeting something that will make people go, “Whoa, why am I following this person?” then you need to stop. For example:

It’s fine to tweet about your new puppy. TMI is tweeting every time that puppy has an accident on your carpet.

People won’t mind if you let them know the cute way your 4 year old pronounces a word. They will mind if you tweet how he pronounces every single word throughout the day.

It’s not bad to share what you’re having for dinner at the Olive Garden. It’s not cool to share what you eat, snack and see in the kitchen every 10 minutes.

Tweeting that you don’t feel well is ok. Tweeting the details of bodily functions, not so much.

Let’s not forget the safety TMI.  I pull my hair every time I see “hubby left for a month, alone with 3 kids” or “going on vacation for a week, hope the plants won’t die” – How about re-phrasing that with “please come and rape me, I can’t wait” or “be my guess while you steal in comfort for an entire week”.  I don’t want to be sarcastic, but please, please you must stop.  This is specially the case if you live outside the US, but even here it’s still considered TMI. 


How to Stop It

You might not even realize that you’re posting TMI tweets. Go to your archives and take a good look at what is there. At least 80% of your tweets should be with your networking goals in mind. If you have a few that are just random fun, that’s ok, but you need to be careful.

Once you are aware of what you’re tweeting, it’s time to implement a wait period. When the urge to share hits you, write down the tweet in a text document or even on a sticky note and wait at least five minutes before you actually tweet it. Many people find that they just type and hit send without thinking too much about it. You’ll have far better results if you take the time to consider what you’re about to send out into cyberspace.

Think about what your goals are. Does this tweet help you reach them? Is it going to offend people? If so, is it worth losing followers over?

Do you suffer from Twitter TMI Syndrome? Do you know someone who does?

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Jan 20

If you’re just starting out with social media, you might be wondering which of the more popular sites you need to be on. While you’re learning the ropes, it’s often best to start with just one social media network and get used to it, make lots of quality connections and then go from there.

At this point in time, the two biggest sites to get started on are Twitter and Facebook. You may already be using Facebook, as a friend finder and such, but if you are planning to move into the world of internet marketing and social networking, then you will need to look at this carefully before making any decisions.

Facebook

This site was originally intended as a site to help college grads find and connect with those that they studied with. However, over time it has changed drastically and is now quite popular among older people and business people.

Pros

  • Set up business “fan” pages to reach non-friends
  • Set up groups for any topic you like
  • Adjustable privacy settings

Cons

  • Can be perceived as unprofessional
  • Your friends and family can see business posts and become offended
  • Too many distractions in the form of games and such

Twitter

Twitter is also a social medium and could be used to report your toothbrush foam quantity on a daily basis, but it is generally more respected as a business setting. It can take  a bit to get the hang of Twitter, but it is something you will need at some point if you plan on making social media a part of your life.

Pros

  • Well used and possibly the most popular real time social network available
  • Relatively simple to start off with, post, @messages and private messages
  • Extremely simple to connect with others
  • Many big companies use Twitter
  • A number of apps are available

Cons

  • Big target for spam
  • Information overload is VERY possible

It is really up to you as to which option you select as your first social media network. Both Twitter and Facebook are very good but you may be drawn to one or another once you’ve looked at the lists of pros and cons above.  My recommendation is to use what you already have (Facebook) but also jump on Twitter as soon as you can. JJZDYX5TUMAZ

Which social media would you recommend to a beginner?

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Jan 11

As many of you already know, I’ve been nominated for the Shorty Awards on the official category: Small Business. Apart from being so honored and humbled by all the support that I’ m receiving, I am also thrilled by the power of Twitter once again.
Here I am, a little Latina with a small business in Rochester, NY.  Running against the producer of House, a TV show watched by 8 million people.

If you haven’t voted, please do so at http://shortyawards.com/AnaRC and I will be forever grateful.  The previous winner told me all the benefits the award provided him and I must admit that I was a little jealous.

I have answered some of their questions on my profile and I would like to share my answers with you:

The Shorty Interview with AnaRC

What are six things you could never do without?
My faith, my 4 kids, my hubby, my friends, my business & my passion to make the world better for all.
How do you use Twitter in your professional life?
I recruit new clients, build communities of practice, generate buzz & research trends
Twitter or Facebook?
Oh Twitter big time :)
What feature should Twitter add?
It should add an auto-DM blocker. Or at least not allowed app developers to invade people’s DM box. Real business takes place in DMs
Is there someone you want to follow you who doesn’t already? If so, who?
Not really, I don’t chase celebrities. Twitter must be reciprocal. I only engage with those who are capable of con-versation.
Why should we vote for you?
1) Because I deliver tangible results to my clients. 2) As a social entrepreneur, I share my revenue & 3) I am passionate about my business
Terms you wish would start trending on Twitter right now?
#Latism #Work-Life #BeatCancer #EntrepreneursRock #MomsRock #Consultant #MoveToRochester
What’s the most interesting connection you’ve made through Twitter?
Connecting with my fellow latino(a)s, moms & entrepreneurs has been amazing. Each person brought a unique value to the table.
What inspires you to tweet?
To share, to build community, to laugh, to cry, to fight, to console, to make business, to have a voice, to build consensus & just to BE
How long can you go without a tweet?
I tweet as I breathe :)
Who do you admire most for his or her use of Twitter?
Other business owners who can make concrete things happen. For example @ChrisBrogan, @Ramon_DeLeon, @GaryVee and many others
Has Twitter changed your life? If yes, how?
It’s certainly opened many doors & many worlds. It’s broken stereotypes. It’s made me aware of real issues lived by real people.
What do you wish people would do more of on Twitter?
I wish people would unite voices (tweets) to build a better world. We’ve seen it happen already with the Twestivals. I want more of that
What are some big Twitter faux pas?
Well, the typical spamming, selling in your face, the me-myself-&-I attitude, building cyber-getthos, the divide & conquer approach…
What will the world be like 10 years from now?
I really hope that we can build a better world for our kids. I want a greener, healthier, friendlier and happier world in 10 years.
Ok, so please let me know what you think and don’t forget to nominate me at http://shortyawards.com/AnaRC
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